FAQ

1. HOW DO I PLACE AN ORDER?
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
3. HOW DO I USE A COUPON?
4. HOW DO I GET A COUPON?
5. DO YOU OFFER WHOLESALE OR QUANTITY DISCOUNTS?
6. DO I HAVE TO PAY SALES TAX?
7. DO I NEED TO PAY CUSTOMS OR DUTIES?
8. DO YOU SHIP TO MY COUNTRY?
9. WHEN IS MY ORDER SHIPPED?
10. HOW MUCH DOES SHIPPING COST?
11. WHEN WILL I RECEIVE MY ORDER?
12. CAN I TRACK MY ORDER?
13. WHAT IS YOUR RETURN POLICY?
14. DO YOU HAVE STORES WHERE I CAN SHOP?
15. CAN I PICK UP MY ORDER AT YOUR WAREHOUSE?
16. DO YOU HAVE A PRINTED CATALOG?

HOW DO I PLACE AN ORDER?

Choose the item(s) you would like to purchase and add them to your shopping cart. When you are done shopping, while in your cart, click proceed to checkout where you will be asked to enter your:

• Billing address (address associated with your payment method
• Your shipping address
• Choose your shipping method (USPS or UPS)
• Choose a payment method (credit card or PayPal)

Note: You will have the option to log into your account, create an account, or check out as a guest


Back to Top

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept:

1. Credit Cards
   • Visa
   • MasterCard
   • American Express
   • Discover
2. PayPal
3. Money Orders/Cashiers Check (For U.S. orders only)
   Your order will be shipped once payment has been received

Back to Top

HOW DO I USE A COUPON?

Once you have added your item(s) to your cart, enter your coupon code in the "Apply Coupon" box and click the "Apply" button.

Back to Top

HOW DO I GET A COUPON?

To hear about special promotions, sales and new arrivals, you can:

• Like/Follow us on Facebook/Instagram/Twitter
• Sign up for our E-Mail newsletter
• Watch for postcard coupons in your next Bellydance.com shipment

Back to Top

DO YOU OFFER WHOLESALE OR QUANTITY DISCOUNTS?

Yes, both wholesale and quantity discount pricing is available. Please contact us for details.

Back to Top

DO I HAVE TO PAY SALES TAX?

All orders delivered to California addresses are subject to the current applicable sales tax.

Back to Top

DO I NEED TO PAY CUSTOMS OR DUTIES?

All orders shipped outside of the United States may be subject to taxes, duties or other fees imposed by the customs department of your country and are out of our control. Such charges are your responsibility to pay. By placing an order on our website, you agree to pay these charges. We reserve the right to charge you for any customs taxes or duties or you refuse to pay and are billed to us. Should your package be returned to us due to your failure to pay customs or duties, your shipping charges will not be refunded and you may also be charged for return shipping fees.

Back to Top

DO YOU SHIP TO MY COUNTRY?

Yes, we ship to any country that receives mail. You will be able to choose your country during the checkout process. If you do not see your country listed, please contact us.

Back to Top

WHEN IS MY ORDER SHIPPED?

Back to Top

HOW MUCH DOES SHIPPING COST?
Back to Top

WHEN WILL I RECEIVE MY ORDER?

Here are the delivery times for the shipping options we offer:
    •    First Class Mail: 4 - 5 business days estimated, depending on your distance from Los Angeles. This option will not be available in your shipping options if your package weighs over 13 ounces.
    •    Priority Mail: 1 - 3 business days estimated, depending on your distance from Los Angeles. Click here to see delivery times to your area for Priority Mail.
    •    Express Mail: 1 - 2 business days

UPS (United Parcel Service) No P.O. Box deliveries
    •    Ground: 1 - 5 business days, depending on your distance from Los Angeles. Please click here to see delivery time to your location for UPS Ground
    •    3 Day Select: 1 - 3 business days, depending on your distance from Los Angeles
    •    2nd Day Air: 1 - 2 business days, depending on your distance from Los Angeles
    •    Next Day Air: Overnight (next business day)

International:

USPS (United States Postal Service)
    •    First Class Mail: estimated 10 - 20 days, depending on the speed and efficiency of the post office in your county. This does not include delays caused by the post office or customs/duties office, which may delay your order up to another 15 days or more.
    •    Priority Mail: estimated 6 - 10 days, depending on the speed and efficiency of the post office in your county. This does not include delays caused by the post office or customs/duties office, which may delay your order up to another 15 days or more.
UPS (United Parcel Service) - Note: no P.O. Box deliveries
    •    Worldwide Express: By 12:00 PM (noon) Canada: Next business day Europe, Mexico and Latin America: Two business days Asia and Australia: Three business days
    •    Worldwide Saver: By end of day Canada: Next business day Europe, Mexico and Latin America: Two business days Asia and Australia: Three business days

Back to Top

CAN I TRACK MY ORDER?

Tracking numbers that provide detailed information about the progress of your package are given to you in your shipment notification E-Mail for the following shipping methods:

• Within the USA:
1. USPS (all service levels)
2. UPS (all service levels)
   

• International:
  1. USPS Express Mail (International)
  2. UPS Worldwide Express and Express Saver
     

1. USPS Express Mail (International)
2. UPS Worldwide Express and Express Saver

Back to Top

WHAT IS YOUR RETURN POLICY?

If you are not entirely satisfied with your purchase, it is easy to return for a refund or exchange. Simply follow the instructions below and we will do our best to meet your request as quickly as possible.

- Our Cairo Collection costumes may be returned for refund if postmarked within 15 days of the delivery date and returned for exchange/store credit after 15 days of the delivery date. Exceptions listed below and attached reg tag must not be removed. A $20 restocking fee will apply per costume and our shipping costs will be deducted from the refund.

- Please ensure that all items are packaged carefully as we are not responsible if your return arrives damaged. No refund will be issued.

 - If you receive an item that has a defect or we sent you the wrong item, we apologize and ask that you email us a picture showing the problem/defect within 48 hours so we can resolve it right away.

- Domestic customers are responsible for return shipping cost, however, we will not charge to ship your exchange to you. International customers are responsible for return and exchange shipping costs.
Items not eligible for return:

- Media items including CDs, DVDs and books.

- Earrings, hair accessories, face veils, temporary tattoos, makeup and oils due to health and hygiene concerns:

- Items that appear to be worn or are damaged, have stains, makeup, deodorant markings, snags, missing beading, cigarette smoke, perfume, animal or human hair, etc. Items returned in this condition will be sent back to you at your cost or charged a $25 cleaning fee at our discretion.

•     Under the "Track your recent orders" section, click on "view details" next to the order number in question.
•     Click on "Add New RMA" which is a blue button on the right of your screen directly above the list of item(s) you purchased.
•     Please complete the "Create New RMA" screen and click "Save RMA" button at the bottom of the page.
•     You will receive an E-Mail with simple instructions on how to ship your item(s) back at your expense.

    Once your return item(s) have been received, we will process your return within two business days.

•         Exchange items are typically shipped the same day.
•         Store credit is issued in the form of a certificate code, which you will receive via E-Mail.
•         Refunds are issued back to the payment method used. For credit cards, it may take an additional two to five days for the credit to appear on your card statement.
•         If you have paid by check or money order, please provide us a PayPal account or credit card to issue payment.
•         Store credits and refunds are issued for the amount of the item(s) purchased. Shipping charges will not be refunded.

Order Cancellation: Your order will be fully refunded if it is cancelled before it ships. Please contact us immediately if you decide to cancel.
Bellydance.com is an on-line store only, there are no physical locations where you can shop for merchandise.

CAN I PICK UP MY ORDER AT YOUR WAREHOUSE?

Yes, you can pick up your order from our warehouse to save on shipping costs and time. Simply place your order online and use the Bellydance.com address as the SHIPPING address (1006 E. Broadway, Glendale, CA 91205), and you will see "pick up" listed as a shipping option on the check out page. Please indicate in the comments section the date and time that you expect to pick up your order so we can have it ready for you. You can only pick up your order during our pick up hours, which are 10:00am to 4:30pm Monday through Friday. When you arrive at our location, go to the back building warehouse and provide your name and order number.

Back to Top

DO YOU HAVE A PRINTED CATALOG?

We do not have a printed catalog. Our selection and quantities are updated in real-time so it changes constantly, making it impractical to produce a printed list of merchandise. By keeping our online store updated, our customers can see the latest offerings and promotions any time they visit!

Back to Top