Here are the delivery times for the shipping options available:
Domestic (USA)
- First Class Mail: 4 - 5 business days estimated, depending on your distance from Los Angeles. This option will not be available in your shipping options if your package weighs over 13 ounces.
- Priority Mail: 1 - 3 business days estimated, depending on your distance from Los Angeles. Click here to see delivery times to your area for Priority Mail.
- Express Mail: 1 - 2 business days
- Ground: 1 - 5 business days, depending on your distance from Los Angeles. Please click here to see delivery time to your location for UPS Ground
- 3 Day Select: 1 - 3 business days, depending on your distance from Los Angeles
- 2nd Day Air: 1 - 2 business days, depending on your distance from Los Angeles
- Next Day Air: Overnight (next business day)
International:
- First Class Mail: estimated 10 - 20 days, depending on the speed and efficiency of the post office in your county. This does not include delays caused by the post office or customs/duties office, which may delay your order up to another 15 days or more.
- Priority Mail: estimated 6 - 10 days, depending on the speed and efficiency of the post office in your county. This does not include delays caused by the post office or customs/duties office, which may delay your order up to another 15 days or more.
- Express Mail: 3 - 5 days, depending on the speed and efficiency of the post office in your county. This does not include delays caused by the post office or customs/duties office, which may delay your order up to another 15 days or more.
- Worldwide Express: By 12:00 PM (noon) Canada: Next business day Europe, Mexico and Latin America: Two business days Asia and Australia: Three business days
- Worldwide Saver: By end of day Canada: Next business day Europe, Mexico and Latin America: Two business days Asia and Australia: Three business days
If you are not entirely satisfied with your purchase, it is easy to return for a refund or exchange. Simply follow the instructions below and we will do our best to meet your request as quickly as possible.
- Most purchases can be returned for a product refund, exchange or store credit. All returns must have an RMA requested within 30 days of the delivery date. Items must be in the original packaging and be postmarked within 7 days of your RMA authorization. Qualifying returns received 30-60 days after original delivery date or without an RMA will receive store credit. Exceptions listed below. Returns will not be accepted after 60 days. If half or more of an order that received free shipping is returned, shipping charges may be deducted from your refund.
- Our Cairo Collection costumes may be returned for refund if postmarked within 15 days of the delivery date and returned for exchange/store credit after 15 days of the delivery date. Exceptions listed below and attached red tag must not be removed. A $20 restocking fee will apply per costume and our shipping costs will be deducted from the refund.- Domestic customers
are responsible for return shipping cost, however, we will not charge to ship
your exchange to you. International customers are responsible for return and
exchange shipping costs.
- Please ensure that all items are packaged carefully as we are not responsible if your return arrives damaged, no refund will be issued.
- If you receive an item that has a defect or we sent you the wrong item, we apologize and ask that you email us a picture showing the problem/defect within 48 hours so we can resolve it right away.
Items not eligible for return:
- Clearance items.
- Media items including CDs, DVDs and books.
- Earrings, hair accessories, face veils, temporary tattoos, makeup and oils due to health and hygiene concerns
- Items that appear to be worn or are damaged, have stains, makeup, deodorant markings, snags, missing beading, cigarette smoke, perfume, animal or human hair, etc. Items returned in this condition will be sent back to you at your cost or charged a $25 cleaning fee at our discretion.
To make a return, please:
- Log in to your Bellydance.com account
- Under the "Track your recent orders" section, click on "view details" next to the order number in question.
- Click on "Add New RMA" which is a blue button on the right of your screen directly above the list of item(s) you purchased.
- Please complete the "Create New RMA" screen and click "Save RMA" button at the bottom of the page.
- You
will receive an E-Mail with simple instructions on how to ship your
item(s) back at your expense.
If you did not create a Bellydance.com account, please E-Mail us or call (818) 240-8333
Once your return item(s) have been received, we will process your return within two business days. - Exchange items are typically shipped the same day.
- Store credit is issued in the form of a certificate code, which you will receive via E-Mail.
- Refunds are issued back to the payment method used. For credit cards, it may take an additional two to five days for the credit to appear on your card statement.
- If you have paid by check or money order, please provide us a PayPal account or credit card to issue payment.
- Store credits and refunds are issued for the amount of the item(s) purchased. Shipping charges will not be refunded.
Order Cancellation
Your order will be fully refunded if it is cancelled before it ships. Please contact us immediately if you decide to cancel.
